CUSTOMER SERVICE EXCELLENT FOR FRONT LINER

Company or Industry which involved in service will need the best customer service so that they will able to retain their customers. Most of the company will invests on knowledge that able to train their employees so that they can provide service excellent.

A workshop on customer service or custom made workshop program to suite their need of culture. Lot of money spends to ensure their front liners adequate with the skills. Select the suitable workers and hoping a tremendous result.

It is happening all of the time?
Will employer get a good of their investment in return?
Average 3 of 30 the workers whom attended the workshop will produce the expected result. What about the other?
It is not that simple to change the person behavior just by sending them to 2 days workshop and they have known the standard content of program.

·Customer always right
·Put yourself in the customer shoe
·Listen, respond and deliver
·Smile and thank you

“Well everyone know about this as they are also a customer”

If the company was wiling to spend more on the advance program or more details program, how many workers you think can be groom?
How much more money need to be invested?
The result then…..?

Let go more further to the investment. 2 days workshop on customer service excellent (a standard program) which participated by 20-30 of your workers will cost closed to 10K.

Total workshop cost + loss of man power (2 days) = 70% - 85% of service excellent
That is what we expected to happened.

However in the realty is:
Total workshop cost + loss of man power (2 days) = 5% - 13% of service excellent

Company looking forward to growth, workers come and go. How many workshop you want to have?
I’ not saying training is not a good approach or wasting investment.

My point is stops looking at the old pattern of achieving a customer service excellent for front liner.

Stop trying to change your workers.

Does customer know how much investment had you spend?
Does customer know how many workers had you try to groom?


The answer will be definitely, they don’t boarder at all.

1. What customer first impressions when they walk in to your organization?
2. What customer wants from your organization?
3. Why customer comes to your organization?

These 3 simple questions you needs to look for the appropriate answer.

These are my answer:-
1. Their convenience
2. Their right
3. Their desires

Today's Customers are not expecting:-
· A smile
· A ticket for their turn
· “You will receive it within 7 days”.


It is the time to be more realistic. Service is no more about people but it is about intelligent.

· Identify the convenience factor
· Know the popular demand
· Offer the needs

Invest the money for something good for both (employer & employee).

What more can I say, as the No. 1 in the organization, you guys know better than me.

Stupidest Thing You Have Ever Done in Your Life

Sometime we think that we love someone so much and that was a good reason to sacrifice to him/her.

Until we realise that one day it was the stupidest thing you have ever done in your life.

What actually made you acting that way?

Is it because of love? Or it is because so much loves….

Who to blame?

The love or yourself? Or the one that you love?

What make you able to accept the worst thing he/she do to you?

Why can’t you see the fact of the worst?

What make the love so strong till you can’t control it and let it to control the entire of your life?

Sometime too long being in love with him/her will make you blind of what actually has happened.

“Just let the time to judge”

Now can you blame the time? Or blame yourself for dragging it too long?

Still the questions are coming back to you. But you can’t answer it, right.

Why can’t you just walk over it?

At the end, you feel so tired. Thinking for answer which you don’t even sure what is the perfect question.

When it going to end?

Nobody will able to answer you only yourself, so keep trying to find the answer….

……till you find it or till you find the right one.

Abadikan Kenangan Indah Selamanya...

Kebahagiaan Adalah Hadiah Yang Amat Berharga...

Hargailah Setiap Yang Ada Dengan Sebaik-baiknya.

Kenangan Indah Ini Akan Sentiasa Segar Dihati.

KERJAYA DAN CINTA

KERJAYA PERLU DALAM KEHIDUPAN MEREKA YANG BERCITA-CITA TINGGI MAHUPUN BAGI MEREKA YANG CUMA INGIN MENYARA KEHIDUPAN SEHARIAN. ADA KALANYA KERJAYA SESEORANG ITU MENJADI UKURAN DAN MEMBEZAKAN PENCAPAIAN. SETIAP MEREKA YANG HIDUP DI KOTA-KOTA YANG PESAT MENBANGUN, PASTI KERJAYA TETAP MENJADI SATU KEMESTIAN. PELBAGAI PERBELANJAAN HARUS DIURUSKAN. NAMUN BERLAINAN PULA BAGI MEREKA YANG CUMA TINGGAL DI LUAR KOTA. CUKUP SEKADAR MEMPUNYAI PENDAPAT YANG BOLEH MENAMPUNG KOS SARA HIDUP YANG JAUH LEBIH RENDAH BERBANDING WARGA KOTA.

NAMUN WALAU APA PUN KERJAYA SESEORANG DAN DI MANA MEREKA MENERUSKAN HIDUP SEHARIAN, KERJAYA TIDAK MAMPU MEMBELI CINTA.

SETIAP MANUASIA YANG MASIH BERNAFAS MEMERLUKAN CINTA. CINTA AMAT BESAR PENGERTIANNYA. PELBAGAI SEBAB MEMUNGKINKAN PERASAAN CINTA ITU TIMBUL. DARI DALAM RAHIM HINGGA KE HUJUNG NYAWA. ITULAH KUASA CINTA.

BAGAIMANA JIKA KITA PERLU MEMILIH ANTARA KERJAYA DAN CINTA?

PERSOALAN YANG RINGKAS TAPI MEMERLUKAN PENJELASAN YANG AMAT PANJANG. SETIAP LAPISAN UMUR BOLEH DI KATAKAN PERNAH BERDEPAN DENGAN PERSOALAN INI DAN BERMACAM-MACAM JAWAPAN YANG AKAN DI PEROLEHI.

SEKIRANYA KITA TELAH MENEMUI JAWAPAN YANG KITA ANGGAP TERBAIK, PASTI TIMBUL PULA PERSOALAN SETERUSNYA. APAKAH KEPUTUSAN KITA ITU YANG TERBAIK?

ADAKALANYA AKAL MENGATASI HATI DAN SEBALIKNYA.

TIADA SIAPA YANG BOLEH MEMBERI JAWAPAN YANG TERBAIK BUAT KITA MELAINKAN HANYA KITA.

APA YANG PENTING DALAM HIDUP CUMA KEBAHGIAAN. BAHAGIA DENGAN KERJAYA KITA DAN BAHAGIA BERSAMA ORANG YANG KITA CINTA.

CARILAH KEBAHAGIAN DALAM SETIAP PERSOALAN.
KHAMIS, 30HB APRIL 2008 – 09:45MLM

ANOTHER LIFE

What it's meant with Another Life?

Most of people will think Life after Death.
Do you will able to consider if I say that you will experience Another Life in your Life?


So much things had happend to me this few months.
It's really make me understand the meaning of 'Another Life'.
I had choosen to make a change of my life.
I wasn't a bad idea if what I have choosen is the best for me.
But we can't actually see the future.



These will explain more;

"Appreciate what you have arround you or
You will feel regret when its gone"

"Always think 20% of positive result and
Get prepared for 80% of negative"

"Change was not easy but
Change will teach you the meaning of new things"

"Don't blame other for what you have done but
Thanks to yourself for the courage"

><(((;> Another Life <;)))><

STAR

SCORPIO - The Addict
EXTREMELY adorable. Intelligent. Loves to joke. Very Good sense of humour. Energetic. Predict future. GREAT kisser. Always get what they want. Attractive. Easy going. Loves being in long relationships. Talkative. Romantic. Caring.

VIRGO - The One that Waits
Dominant in relationships. Someone loves them right now. Always wants the last word. Caring. Smart. Loud. Loyal. Easy to talk to. Everything you ever wanted. Easy to please. The one and only.


LIBRA - The Lame One
Nice to everyone they meet. Their Love is one of a kind. Silly, fun and sweet. Have own unique appeal. Most caring person you will ever meet! however not the kind of person you wanna mess with ... u might end up crying...

ARIES - The Liar
Outgoing. Lovable. Spontaneous. Not one to mess with. Funny. Excellent kisser EXTREMELY adorable. Loves relationships, Addictive. Loud.

AQUARIUS - Does It In The Water
Trustworthy. Attractive. Great kisser. One of a kind. Loves being in long-term relationships. Extremely energetic. Unpredictable. Will exceed your expectations. Not a Fighter, But will Knock your lights out.

GEMINI - Irresistible
Nice. Love is one of a kind. Great listeners Very Good in the you know where... Lover not a fighter, but will still knock you out. Trustworthy. Always happy. Loud. Talkative. Outgoing VERY FORGIVING. Loves to make out. Has a beautiful smile. Generous. Strong. THE MOST IRRESISTIBLE.

LEO - The Lion
Great talker. Attractive and passionate. Laid back. Knows how to have fun. Is really good at almost anything. Great kisser. Unpredictable. Outgoing. Down to earth. Addictive. Attractive. Loud. Loves being in long relationships. Talkative. Not one to mess with. Rare to find. Good when found.


CANCER - The Cutie
MOST AMAZING KISSER. Very high appeal. Love is one of a kind. Very romantic. Most caring person you will ever meet! Entirely creative. Extremely random and proud of it. Freak. Spontaneous. Great telling stories. Not a Fighter, But will Knock your lights out if it comes down to it. Someone you should hold on to.

PISCES - The Partner for Life
Caring and kind. Smart. Center of attention. High appeal. Has the last word. Good to find, hard to keep. Fun to be around.Extremely weird but in a good way. Good Sense of Humor!!! Thoughtful. Always gets what he or she wants. Loves to joke. Very popular. Silly, fun and sweet.

CAPRICORN - The Passionate Lover
Love to bust. Nice. Sassy. Intelligent. Sexy. Predict future. Irresistible. Loves being in long relationships. Great talker. Always gets what he or she wants. Cool. Loves to own Gemini's in sports. Extremely fun. Loves to joke. Smart.

TAURUS - The Tramp
Aggressive. Loves being in long relationships. Likes to give a good fight for what they want. Extremely outgoing. Loves to help people in times of need. Good kisser. Good personality. Stubborn. A caring person. One of a kind. Not one to mess with. Are the most attractive people on earth!

SAGITTARIUS - The Promiscuous One
Spontaneous. High appeal. Rare to find. Great when found. Loves being in long relationships. So much love to give.
Not one to mess with. Very pretty. Very romantic. Nice to everyone They meet. Their Love is one of a kind. Silly, fun and sweet. Have own unique appeal. Most caring person you will ever meet! Amazing in the you know where..!!!
Not the kind of person you wanna mess with- you might end up crying.

When is Sex in the Stars?
Find out who you're astrologically compatible with.
(by Martine Jeanne Craughley)

Someone catches your eye from across the room. Then he comes over and the hint of interest fizzles. Or you start dating...can't keep your hands off of each other...then it just doesn't gel. Why does sexual chemistry flare up only to flame out?

The answer may be in the stars, or more specifically, in astrological chemistry. While there are many factors in a horoscope that predict love, use the guide below to determine who's hot and who's not for your sign:

Aries
Once roused, you're red hot and ready! Best bets for you are other equally passionate fire signs like Aries, Leo and Sagittarius. Other suitors freewheeling enough to pique your interest are Gemini and Aquarius.

Taurus
The secret sensualist in you loves someone who unleashes the passion hidden behind your calm exterior. Those with this ability are Capricorn, Libra and Virgo. Other candidates with a soothing, sweet nature include Cancer and Pisces.

Gemini
You're a freedom junkie, at least while you're young. That's why you will fret under the spell of possessive signs like Cancer, Scorpio and Capricorn. For the lightheartedness you crave, choose other air signs like Aquarius and Libra, or give it a whirl with fiery Aries or independent Leo.

Cancer
As one of the most deeply romantic signs of the zodiac, your heat and passion will rise up under the steady hands of Taurus and Capricorn. Your emotional nature may also find divine harmony within the embrace of Pisces and Scorpio.

Leo
You can't bear being out of the spotlight! For love to shine, you need someone who radiates their own intensity, which often means a fellow fire sign like Aries or Sagittarius. Other partnerships that work surprisingly well are dramatic Scorpio and balanced, beautiful Libra.

Virgo
With your analytical abilities and your healing energy, you find many willing and likely partners. Especially good matches are other Virgos, Taurus and Capricorn, while sparks fly with intensity and intrigue of Scorpio and mysterious Pisces.

Libra
Born under the watchful eyes of Venus, you are a quite the catch! The trick is for you to choose from a pack of suitors. Look for air signs like other Libras, Aquarians and Gemini’s for long-lasting love. For tempestuous titillation, try Aries and fun-loving Sagittarius.


Scorpio
Depth, intrigue, secrets and sexy inscrutability make you quite the contender for love and sex. For true love, try Taurus and Virgo. For blazing hot fun in bed, try another Scorpio. If you're up for a one-off romp, put Sagittarius under your spell (but take cover before the house tumbles down on your head!).

Sagittarius
Everyone loves to have you around! You're generous and fun-loving but impossible to pin down. Finding a love that lasts doesn't usually interest you until later in life. If it's time to settle down, look for a fellow Sag, Aries or Aquarian. If you're still looking to scorch the sheets and run, Taurus, Scorpio and Virgo will provide flint for your fire.

Capricorn
The sea-goat is noted throughout mythology for his legendary sexuality. This ancient magnetism defines you, dear Capricorn. To rise to the occasion give it a go with Scorpio, Pisces and Cancer. To find an easy, lasting partnership try steady Taurus and Virgo.

Aquarius
You are the ultimate air sign, brimming with ideas and ideals, fixed on a vision of how life could be with social change. Your higher pursuits make you an uneasy companion for watery or earthy homebodies. Intellectually and sensually, Sagittarius and Aries are more apt to set you ablaze, while Gemini and Libra will keep you languorous and satisfied.

Pisces
With the depths of the oceans and flowing of tides in your heart, you're changeable and responsive. Scorpio and Libra will make you well with desire, while Cancer and another Pisces will soothe your troubled waters. Avoid Leo, Aries and Sagittarius who will only leave you feeling burned.

If you're already captivated and enthralled with a certain someone, it's always useful to be forearmed with the knowledge of your astrological compatibility. As a matter of fact, in the wisdom of India, if the birth charts don't jibe, the marriage doesn't happen.

Genus Catasetum

Catasetum Rich. ex Kunth 1822, is a genus of the Orchid family (Orchidaceae), subfamily Epidendroideae, tribe Cymbidieae, subtribe Catasetinae, with 166 species.

Species of the genus Catasetum occur from Mexico to tropical America, with the majority in Brazil.

They have thick, cigar-shaped pseudobulbs which are clustered. The leaves are pleated in the upper part and deciduous. The pseudobulbs become spiny after the leaves have dropped.

The inflorescence is borne on the basis. It consists of very fleshy flowers that are unisexual, which is exceptional for orchids. The colorful male and yellowish-green female flowers are typically situated on different plants. Which type of flower a plant produces is determined by the conditions under which it grows.

There are rare cases in which a single plant in intermediate conditions will produce both male and female flowers. These flowers are markedly different in size and color. At first, taxonomists even thought they were dealing with different species. The male flowers have a remarkable technique for the ejection of the pollinia.